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Supply Chain Management (SCM), including among all Warehouse Management and Inventory Management, is the management of services and products that are to be delivered to customers.
Supply Chain Management includes everything from storage and all movements of the products and all all parts contained in the products, including all work processes performed to get the products from the point of creation to the end-point.
This is why we see warehouse management and inventory management in the...
What Is Auto Management?
Auto Management, also commonly called Automotive Management, is the management of services around vehicle management. Auto Management includes management for auto repair shops, car and truck dealers, rentals, body shops and more.
So, for a normal person, Auto Management is management of everything that has to do with cars, trucks and other vehicles.
This is a really wide area that covers a lot and is tailored for the automotive area, even though you would see it bringing up areas that are...
What Is Cost Management?
Cost Management is the process of planning and keeping track of costs in the organization. Cost management should be obvious for most organizations to make sure that individual projects as well as the overall operations move according to plans.
Over all, a well implemented cost management strategy will help to reduce costs for production of products and services as well as creating an increased value for the customers.
It is easy to say that cost management is something that is for the...
What Is CRM (Customer Relationship Management)?
CRM is short for Customer Relationship Management and is the strategy for managing communication and all interactions with your customers and prospects.
The main goal with having a good strategy for CRM is to be able to find and attract new customers as well as to retain a good relationship with your current customers to make sure they stay with you.
CRM describes the companyβs overall strategy towards how to manage all interactions with the customers so that measuring of how the...
What Is A Service Desk?
A Service Desk is an IT resource for organizations working with ITSM (IT Service Management) as defined in ITIL (IT Infrastructure Library). The Service Desk is intended to be the Single Point of Contact (SPOC) towards the customers of the IT department, usually the users in the company.
A Service Desk can easily be mistaken for being the same thing as a help desk. However, the difference is quite big when looking deeper on what a Service Desk delivers.
The Service Desk works to support...
What Is Contract Management?
Contract Management is the management of contracts a company has with vendors and customers, but also includes employee contracts or any other contracts that may be needed to keep track of.
Contract Management is sometimes also known as Contract Administration.
Managing contracts is the whole process from creating the contract and negotiating the terms in the contract to documenting all changes made from the original contract. This is why most contract management software also have very...
Article: What Is a Help Desk?
A Help Desk is an instance helping people with computer related issues. The help desk personnel are experts in either specific computer software/hardware or common issues related to several different areas connected to computers.
There is a difference between a Service Desk and a Help Desk in that a Service Desk is connected to the standard called ITIL (IT Infrastructure Library) or ITSM (IT Service Management) which is a collection of processes built on best practices collected from...
Article: What Is Idea Management?
Idea Management is the process of receiving ideas from people to be able to improve business. The ideas usually come either from customers or from employees.
But Idea Management is not only receiving the ideas. It is the whole process of receiving, prioritizing and implementing ideas.
Some companies use a letter box to receive ideas from their employees. Sometimes they take the papers they receive and sort them in order of priority and sometimes they put them into an Idea Management...
Article: What Is Document Management?
Document Management is the idea of how to manage documents in a good way to be able to easily find them, find information in them, track changes in documents, share them with other people and still only show them to the people who should be able to see them. Included in the security part is also to be able to control what kind of information others should see and if they should be able to change the content of the document.
In the past all documents were written on paper and stored in safe...
Article: What Is Business Process Management (BPM)?
Business Process Management, also often called BPM, is a systematic approach on how to improve the business processes in a company.
BPM helps a company to get a clear picture of how the companyβs processes are today and how to improve them.
BPM is something that is continuous in the organization. By working with the business processes you improve them, test them in the organization and then improve them again. This not only makes the work in an organization more flexible, but also helps...
Article: What Is Project Management?
Project Management is a group of processes in combination for planning and organizing activities that should be performed to achieve a goal, as well as scheduling who should perform them.
A Project is a temporary collection of the activities that should be performed to achieve the goal.
The project is in most cases connected to a start and stop in time but can also be continuous until the project goal is reached.
In a project you have a Project Manager who is responsible of planning...
Article: Idea Management For Creating Success
A lot of company managers wants to encourage their personnel to come with ideas regarding how to make the company a better workplace as well as ideas on new or modified products to be able to sell more. By having the ideas come from the personnel you will not only get ideas from the experts but also have the employees work harder since they feel they are part of the decisions in the company.
The reasoning around this is very straight forward and it is not hard to understand that this means...
Article: Project Management needs communication to succeed
To be able to work with people you have to communicate. This is a fact that very few people object to.
But communication is not always that easy. You sometimes hear that people talk too much instead of doing the work they should. And if they talk too much, they definitely donβt inform about what should be informed about.
To communicate inside a project you need a plan. Most project methods have a plan on how to communicate and what questions to answer. But, these guidelines are not always...
Article: How come so many companies are inefficient?
After reading about the organizations in the EU losing a lot of money due to inefficient working practices we have to ask if this is a trend that is possible to turn around. β¬60 billion in revenues is lost in the EU with UK being the biggest loser of β¬26 billion. It is reported that a lot of organizations feel that there is a necessity to improve efficiency with better use of IT. Companies interviewed in this study were large companies with more than 1000 employees locally.
So, how come...
Work towards your company's goal and purpose by documenting your Business Processes
Business Process Management (BPM) something for the larger organizations, smaller companies or for everyone?
It is always good to know what your company is doing, why and in what order it should be done. This is not only to be able to enhance performance around everything that is done in the daily work, but also to be able to predict what needs to be done when specific activities turn up, like for example employment of new coworkers.
Business Process Management should be done with a few...
Your plan for Customer Retention will make your business bloom
A lot of companies are struggling to get new customers. Especially in harder times a lot of energy is spent on working towards receiving new leads and trying to convince them that you are the best supplier of products or services for their needs. Your CRM Software is in place and you put in all information that you need to be able to have correct information about your customers in one place.
But, since a lot of sales people are mostly rewarded on getting new customers, who takes care of the...
Article: Knowing your customer will increase your business
You have just been invited to a customer to discuss his needs and you think you have the possibility to help him. Since he has shown interest for what you might have to offer you have transformed him from a suspect to a prospect.
You go to his office, determined that you will sell him at least one product.
Being determined to sell something is great, but what would be even more great is to understand that if you can understand your clients needs you will be able to sell him even more.
I...
Article: How Simple Thinking Will Increase Your E-Commerce Sales
Most people think of e-commerce as when you purchase or sell products on the Internet. This is true, but an e-commerce software is much more competent than that and can help you throughout the whole sales process, including marketing and inventory management.
We are going to focus on the user experience and how important that is for your business.
Last week I went into a normal store to purchase a shirt. Of course this can be done over Internet as well, but I like to feel the quality...
Article: Sales Process From A Simple Point Of View
In whatever industry you are working most sales processes are similar, at least if you see it from a higher perspective. The ultimate goal in the sales process is to sell more and increase the turnover for your company. After selling a product or service it is important to retain a good relationship with the customer to make them purchase more in the future.
So, in short it all starts with having a good product to sell. The product needs to be something that people need or want to have....
Article: How to Use Agile Thinking in the Whole Organization
Software development projects in many organizations have changed a lot during the last years. A lot of the development projects used to use a Project Management Software that supported normal project management, also called Waterfall Model.
What was discovered during a lot of the projects run, though, was that the outcome was not always what was needed when the project was delivered. Another thing was that some projects went way out of budget and some werenβt even delivered since they...
Article: Use E-Learning To Increase Employee Productivity And Satisfaction
Not too many years ago I used to run a small part of an organization. My part was to run the technical support division. The business was a success but since we were only around 10 people I needed to really plan when to let the personnel develop their skills.
The least amount of personnel I needed was eight, so I could only spare two at the same time.
Support personnel are tricky employees to keep happy. Due to the hard work they are doing during the day, working with a lot of customers and...
Article: IT Management Software - A Way To Secure Your Core Information
I am going to start this article about the importance with IT Management Software, or at least the thought of why they are available to us, with a small story about something that just happened to me. It is also important to say in the beginning that this article is more about raising questions than answering them.
A few weeks ago I was in Barcelona. It is a beautiful city with lots of possibilities. I was warned, however, about all the pickpockets in the city, especially in the metro.
I...
Article: What To Think Of When Searching For Your Next Accounting Software
In todays world of possibilities over Internet a lot of different software are available. Not only software that is meant for the local market but software that is available from a foreign market to the international arena. These opportunities have grown a lot due to the many possibilities to market products with different focus. One example is to search for the word Business Software Directory on Google. You will find an enormous amounts of hits and some of the software directories are good...
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