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•CRM – Three letters that have changed the way organizations look at customers
In today’s challenging and competitive business environment, the best run organizations are continuously focusing on their most prized possessions – their customers. Organizations realize that improving the customer interaction, customer support and thus the entire customer experience will help them enhance their productivity and beat the competition in the market. CRM (Customer Relationship Management) is a strategy employed to improve the company’s interaction with its various...

•CRM: A Business Imperative for Companies during the Global Economic Downturn
CRM: A Business Imperative for Companies during the Global Economic Downturn Navigating through turbulent times is never easy, but today’s economic conditions are more challenging than most companies have ever faced. The instinctive reaction is switch to defensive mode; cut all strategic projects and then wait until things improve. But retreating behind the bailey could actually prove to be more detrimental in the long term. These turbulent times present new opportunities for companies that...

•What do SME’s Need to do to Ensure that they Adopt CRM the Right Way
The business scenario today is a complex one. Especially for the SMEs and Start-ups, it is particularly challenging. There are several thoughts which a small business goes through, before taking any decision. Even the smallest of the decisions are critical and take crucial shape when it comes to execution and implementing them. One of the most important business objectives for any business is to reduce cost and increase efficiency, but not many know how to best leverage technology to achieve...

•Increasing Efficiency and Lowering Cost With Business Payroll Software
Making technology simple is what we believe in. As the organizations grow in size, the business transactions, both internal and external become complex. There are more people involved at every stage. Complex collaboration can effectively be implemented and leveraged only when there are solid processes defined and implemented. Payroll processing and management is one such process. No organization can work without people. As the organization grows in Size, so does the number of employees and...

•Integrated HR and Payroll – The Need of the Hour to Improve Payroll Processing Function
An important trend in payroll solutions is integration with HR applications. For progressive organizations HR, Payroll and Benefit functions have tremendous overlap and sharing the data ensures that all systems are in sync and using the most recent and accurate data. There are many benefits of having integrated HR capabilities with the payroll software or service, including: • No duplicate data entry – Changes made to the common HR and payroll database need to be entered only once. This...

•Simple and Effective – CRM for Non Profits
Technology is an enabler and that is the most powerful role it plays. Technology is not only for the profit making businesses, it is as much relevant and effective in addressing many small issues and problems for Non Profits as well. The Non-profit establishment is though different from a profit making business, but the basic needs of a business with the various challenges remain the same. Non-profits and NGOs can make their processes much refined and effective by making use of relevant...

•Social CRM : Business Is Personal Again
Lately there has been quite some talk about Social CRM, at conferences, on social media channels like twitter, Linkedin and the rest. With the New Media/ Social Media changing the rules of the game called communication, we strongly believe that CRM tools have to evolve accordingly and shape up for what the customer is shaping up like! And why would we not do it, according to Gartner Social CRM is going to be BIG! According to a recent article: Over 80% of growth in enterprise use of social...

•Four crucial considerations for small businesses while choosing a CRM Software
Managing the sales process, sales people and customer experience requires patience, discipline, and today, good software. Choosing the right sales software is as crucial to a businesses growth. Especially for small and medium businesses, for whom growth depends upon efficiency, agility and strong follow-ups, keeping a tab on sales and having a structured sales process goes a long way. But also a major catch for small businesses is: at their price points how do they get the best available and...

•What does it take to Manage Customer Relationships, Sales Forecasts at Optimized Costs?
What does it take to Manage Customer Relationships, Sales Forecasts at Optimized Costs? One Minute! ACT! In a minute. YES that’s the real deal! With the increasing complexity and the changing dynamics of business today, maintaining optimum productivity levels, while handling and addressing the growing needs and demands of your customers is becoming a question to be answered and that too amongst the top priority tickets for any business. With every business, it’s crucial to effectively...

•Sage Accpac ERP does a complete Makeover of Apparel Retailers
Mr. Kumar Siddhartha Founder, Director and CEO of Greytrix India Pvt. Ltd. in conversation with Paritosh Sharma on how Sage Accpac ERP creates a whole new set of opportunities for Apparel Retailers. Q. Describe the nature of your business and your association with Sage India (http://www.sagesoftware.co.in)? A. Greytrix is one of the largest Gold Development partner of Sage Software providing migration, integration, customization and modification solutions globally as well as consulting and...

•CRM Implementation in Education Sector by Sage India Partners
ACT! By Sage has been successfully implemented for the education vertical in India. ACT! by Sage act as an enabler to supporting the educational institutions in streamlining the communication across the entire student life cycle chain. ACT! By Sage allows educational institutions to compete successfully by adopting the best practices that enable them to consistently interact with their diverse constituencies in a highly personalized manner. At every touch-point across the student life cycle,...

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