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When you already have a set way of doing things, it might feel overwhelming to consider changing a method. However, with the benefits tallied up, there is not one good reason to continue using an outdated invoicing process. Ebilling is no longer considered a thing of the future, it’s a thing of the present and if you aren’t using eBilling, you’re being left in the dust by competitors.
Luckily, there are just a few simple steps to make the transition into the 21st century to incorporate...
•E-Billing: Smart, Simple Solutions For Small Business
While any size business can benefit tremendously by incorporating eBilling services, small businesses especially are in dire need of reducing wasteful spending. The following are just a few of many reasons why eBilling is a smart and simple solution for all small businesses.
eBilling sends a Friendly “Going Green” Statement to Clients
As more and more consumers become consciously aware of the carbon footprint we’re leaving behind, smart business owners are responding with environmentally...
•The Benefits of a Call Accounting System
A call accounting system is a way to significantly reduce wasteful spending and simplify telecommunication operations within your organization at the same time. Regardless of the size or nature of your business, this modern method of tracking phone usage is all you need to realize how flawed your current methods have really been.
Digging Through Phone Records is Outdated. Welcome to the 21st Century.
Call accounting systems are computer based programs, because yes, computers do make things...
•Using Telemanagement to Reduce Business Expenses
Increasing profits may not be the easiest thing to accomplish during an economic recession, but minimizing wasteful expenses is the smartest approach to compensate for a challenging time. In any financial situation, there is no need to overlook how your money is being spent.
One of the most common places that funds are spent excessively is telecommunication. The degree of wasteful spending may vary between business types but the simple solution remains the same: telemanagement.
What is...
•The Benefits of Telemanagement
Are you looking for a way to reduce wasteful spending and simplify telecommunication operations within your business at the same time? That’s exactly what telemanagement systems are used for… and this is a service highly recommended for businesses of any size.
What, Exactly, Is Telemanagement?
Telemanagement is a computer based system that tracks and monitors phone usage throughout your company (whether it is a small business or a large corporation) analyzes all information, and even allows...
•The Benefits of EBilling Software
In this digital age, new technologies are always being developed to save time and money. For many businesses, one of the most useful technologies is that of eBilling software. Like its name implies, eBilling software allows companies to invoice their customers digitally, eliminating the old, time-consuming method of faxing or snail mailing an invoice.
If you’re thinking of implementing eBilling software into your business process, consider these benefits that you’ll enjoy.
1. Saves money on...
•Finding a Bill Analysis and EBilling Solutions Company
If you’re thinking of implementing eBilling software and bill analysis into your business, you probably already know there are more than a few choices out there. Is all eBilling software the same? Are all the companies who provide bill analysis solutions the same too? The answer to both questions is a resounding “no.” The company you choose to handle your transition into eBilling absolutely plays a crucial role in your future success.
For this reason, you should follow these tips when choosing...
•"Go Green" Business Strategy: EBilling
These days, more and more smart business owners are implementing more environmentally conscious strategies into the way they do business. Naturally, there are many reasons to go green (pun intended) and many consumers are more likely to choose a vendor based on the choice to go green.
(Can include a statistic with reference as a resource if you like…)
The easiest way for a business of any size to go green is to stop wasting tons of paper and start using eBilling services. After all, it is the...
•Track Wasteful Telecommunications Spending With a Call Management System
Regardless of your business size, the current economic situation has presented a big reminder to business owners (as well as consumers) that excessive or wasteful spending is a bad thing. As a result, business owners are tightening up purse strings and cutting costs in some of the worst areas to stop spending, such as marketing or advertising.
However, there is an easier way to reduce wasteful spending by reducing costs spent on areas that don’t work to increase profit.
The easiest way to do...
•Smart Solutions For Small Businesses: Call Accounting System
When looking for ways to cut costs, smart business owners utilize effective systems that can simplify costly or time consuming tasks. This is a business strategy not limited to large corporations, because small businesses especially need ways to simplify daily processes and reduce wasteful spending.
One example of a smart solution for small businesses is a call accounting system.
About Call Accounting Systems
You may have heard of a call accounting system, which is also commonly referred to...
•Understanding Telemanagement Systems and Their Benefits
Whether you run a small business or a multinational organization, keeping costs low and reducing wasteful spending is always a priority. To better track telephone usage and to identify opportunities for reducing costs, many businesses are implementing telemanagement systems and call accounting software. The result is an investment that often more than pays for itself with the savings and increased productivity it creates.
So, just what are telemanagement systems?
Telemanagement systems are...
•Top 5 Benefits of Using Call Recording Software
If your business isn’t using call recording software, you’re not only missing out on several key benefits, but you’re also opening up the door to wasteful spending and poor customer service. Simply put, you can’t truly know how your incoming and outgoing calls are being handled unless you have clear audio recordings of them.
Here are 5 benefits you can enjoy if you implement call recording software in your business.
1. Evaluate an employee’s performance—For those employees who deal with...
•EBilling Adoption: Pros and Cons for the Service Provider
The costs of providing online and telephone customer support are increasing, while the cost pressures on Service Providers mean that the number of staff working in this area are decreasing. Anything that helps end users ‘help themselves’ can deliver direct savings to the Service Provider. The case for eBilling has, however, suffered from over exposure, being promoted as something of a ‘cure all.’
For all the hype, eBilling does have undeniable strengths, particularly within one of the most...
•How to Choose a Good Telecommunications Channel Partner
Many companies in the telecommunications industry claim to have a channel partners program, but there are great differentiators in the programs available from company to company. The question you have to ask yourself is “Does this program provide the complete support and product diversity that I would want from a partner?” And often times the answer to this question is no.
So, what should you look for in a channel partner? There are several components that any good channel partner will bring...
•eBilling: Carrier Challenges to New EBilling Software Adoption
While most companies and individual consumers alike are turning more to eBilling as their bill presentment and payment avenue of choice, that doesn’t mean there aren’t challenges to getting people to adopt an eBilling platform. Most barriers to entry in the past had been based on customer demand. That’s not really the case any longer, but there are still issues that eBilling platform providers face.
First, carrier adoption is a big barrier to entry in the sale of an eBilling platform. It is...
•eBilling - The Truth About Corporate Responsibility and ‘physical’ Cost Reductions – Addressing the Green Agenda
In the CTI Group survey of UK Service Providers (May 2009), the ‘benefits to the environment’ of turning off paper bills were rated second only to cutting costs - and more important than helping to win new clients.
Environmental issues are grabbing headlines and are exercising the minds of consumers. A whopping 79% of UK respondents in Landor’s 2008 ImagePower Green
Brands Survey say they will maintain or increase their level of spending on green products or services in the coming year.
It...
•Catching and Combating Telephony Misuse and Fraud
Businesses of all sizes are always looking for simple but effective ways to cut costs and where possible, streamline and improve the services they offer - even more so in the current economic situation. In many cases, the tough economic climate has; unfortunately, forced workers to take advantage of work telephony systems and use either a work mobile handset or a desktop telephone for personal use and, in more severe cases, to call premium rates.
This is forcing businesses to review the way in...
•Reducing Customer Churn by Adding e-Billing System
eBilling and associated analysis is delivering significant benefits for Service Providers of all sizes, across both their consumer and business sectors. However, the two environments are very different. The consumer marketplace faces particular challenges, not least of which is the reluctance of some customers to adopt an online lifestyle. It has been the reluctance of the consumer sector that has clouded the industry’s perception of eBilling. The business sector represents the more...
•What to Consider When Deciding Which Call Recording Solution to Purchase
Today’s market is saturated with call recording applications that can record calls for “quality and training purposes”. So, deciding on which system to implement is quite complicated. Many managers would tell you to purchase the most inexpensive solution and that might actually be the right answer, but there are some other factors to consider.
There are a few questions that you must ask yourself before you start your search for the best call recording solution for your business. First, are you...
•Telemanagement System Used to Avoid Costly Legal Action
With today’s financial challenger, it’s pretty difficult to find a company not working to find ways to plug the holes in their organization. Employees are working harder and faster. Often times, one employee is doing the work of two. It is crucial for companies to pinpoint all of the areas they can successfully cut back without affecting their quality of service.
To that end, many companies are installing software solutions that can track and monitor employee activity and investment usage....
•VoIP is Alive and Well - As Long As You Are Prepared to Pad Your Offerings With Applications
Many bloggers and industry experts have been in deep discussion this year about whether or not VoIP is dead. This question might be a little bit more complicated than some might think. Most would think of VoIP as simply providing dial tone and long distance, but VoIP telephony is so much more than that. And while many VoIP providers may not be seeing the quick adoption to VoIP that was expected, that may have more to do with their applications offerings than their delivery of dial tone and long...
•Bill Analysis Tools – Benefits to User and to Service Provider
Bill analysis tools provide a vital service to business customers while saving time on account management and billing print fulfillment costs for the service provider. The customer can understand and manage their expenditures by creating their own reports and allocating costs with the option to access their bill. Reports are available instantly at every level of analysis – from trend summaries to individual line items.
What’s new in bill analysis tools?
Some cutting edge companies now offer...
•Paper Checks: Where Did They Go?
Twenty years ago, every business and individual consumer paid their bills by pulling out a checkbook, writing a check, attaching the bill stub and putting it in the mail with an envelope and stamp. This six step process was common practice because there was really no other way to securely pay bills without going to the service provider’s location and paying in person. Checks were the only convenient means of bill payment.
Since then, the check industry has experienced quite a downturn in...
•The Challenges of Promiscuous Packet Capture Methods For Recording Hosted VoIP Conversations
The need to record and monitor phone conversations has been a key requirement of telephony, whether for law enforcement or monitoring the effectiveness of a call center agent. In the days of traditional TDM telephony, this process was quite easy: to perform surveillance or recording, the physical wire was actually spliced and joined. The conversation could then be intercepted and recorded, hence the terminology “wiretap.” In the year 2000 alone, over 2.1 million conversations were tapped in the...
•Company Sees Significant Measurable Savings by Adding Call Management System
In this time of economic uncertainty, one thing is certain – cutting costs is the only way to stay afloat. Since increasing revenue is an unlikely goal in this penny-pinching economy, most companies are focusing in on ways to cut their costs or “trim the fat.” Call management solutions are one sure way to identify unnecessary costs and opportunities for streamlining telecommunications systems and cracking down on policy enforcement.
As an example of how call accounting solutions can help...
•Costs and Benefits to Consider When Analyzing New EBilling Systems
The trend in billing today is certainly toward online solutions. Many businesses and consumers alike are insisting that their providers offer online options. To that end, many providers are looking for systems to fit their needs and are finding that there is such a vast array of choices out there, it is hard to narrow down which would be the best solution. Sadly, there is not an easy answer to this question.
First the provider must evaluate what its needs are to determine how robust a system...
•Adding Applications to VoIP Offerings Encourages Customer Loyalty
The value added to any VoIP offering by adding applications is clear. Many VoIP providers are opting to outsource this application development by purchasing ready to use applications packages that are developed specifically to integrate with their switches. Along with eliminating research and development costs, this generally results in a better product by allowing the service provider to focus on providing service and allowing the applications provider to focus on developing the most robust,...
•Call Management System Saves Small Trader Organization $46,500
A small UK based trader organization was interested in maximizing their telecommunications investments and identifying areas of possible improvement. First, they wanted to identify unused PSTN and private line circuits. They also wanted to easily allocate voice service expenses and provide historical trending reports on telecom activity. And finally, to better track telecommunications charges to protect themselves from duplicate charges and/or payments.
This small trader organization decided...
•Converting From Paper Bills to an Online Billing System
Today, many companies are getting pressure to convert their traditional paper billing systems to online billing systems for many reasons. Whether it be environmentalism, convenience (or inconvenience of sifting through hundreds of pages of bills), or to acquire the added functionality available with online bill presentment, the trend is consistently leaning toward eBilling.
In addition to the above advantages to online billing, there are some other advantages that you might not have...
•How Call Centers Can Benefit From a Geographically Redundant VoIP Call Management System
Call centers have special telecommunications needs. In order to effectively run their business and manage their employees they need to be able to monitor when agents are available, average queue times, number of calls in queue, and service level in real-time in order to provide the highest quality service to their customers.
Most call centers have turned to call management systems to help them to manage and monitor their workforce effectively. These call management systems offer the ability to...
•Web 2.0 Drives Telecommunications Industry Toward More Collaborative Path
In a 2007 Study by IBM (“Web 2.0 Meets Telecom”), they found that, in the telecom industry, changes in basic business models were the number one key indicator of future success. In other words, industry leaders in the telecom industry are planning to change their business models to be more collaborative and more robust so that they can be competitive in the future.
In long term business planning, leading telecom companies are looking toward collaborating with external partners to provide a...
•PBX-integrated Call Management Systems Offer Companies Greater Resource Visibility
In a world of expanding communication systems, it is necessary to be able to manage the entire spectrum of communications from landlines to Internet and mobile phones to email. In addition to being able to manage the cost of communication systems, it is important to manage staff productivity, network efficiency and bandwidth utilization. Having information about the ways employees are using communication systems empowers managers to make decisions that can improve productivity and profitability...
•How Contact Centers Can Utilize VoIP Call Recording Solutions
Contact centers are becoming increasingly distributed and are beginning to leverage hosted VoIP services to drive efficiency, automation, and distribution into their communications infrastructure. However, due to quality management, regulatory and legal considerations, most contact centers are finding that they cannot completely outsource their communications to a hosted VoIP provider because they cannot maintain features such as call recording. Customer premise based recorders require...
•High Definition IP Call Recording Captures Communications With Superior Voice Quality; Becomes Interoperable With the Next Generation of VoIP Telephones
Recently, VoIP call recording and VoIP high definition phone service announced that they were joining forces to provide high definition IP call recording. This new high definition VoIP telephony offers end users their final proof that VoIP telephony is able to support their needs not only in convenience and price, but also in higher quality voice communication. By adding the ability to record these higher quality communications, the complete package is now available.
Since the release of VoIP...
•Will You Be Competitive When EBilling Becomes The Normal Business Practice?
Forrester recently released a survey indicating that by 2012 online bill payment will surpass direct billing for the first time. From this we can deduce that the online billing market is growing rapidly. Are you growing with it or are you being left in the dust? (http://www.finextra.com/fullstory.asp?id=20141)
In another recent study by Aspen Analytics, it was found that customers that pay their bills online were 76% less likely to leave their bank. It only makes sense that those customers are...
•Choosing an EBilling Solution: Making the Right Choice For You and Your Customers
While the adoption of eBilling systems is becoming more and more popular in the telecom industry, it is important that we not underestimate the importance of differentiating between solutions. eBilling solutions range from a simple internet accessible bill, through the providers web portal, to sophisticated bill analysis software that delivers reports directly to your email box. So, it is very important that you know what you want and understand the advantages and disadvantages of each end of...
•Chief Financial Officer Surprised by Savings Potential of EBilling and Analytics Software
In the accounting and finance world, it is always important to find ways to cut costs. Whether it is by improving efficiencies or getting better prices for existing goods and services, their eyes are always on the bottom line. So, naturally the best way to approach the financial sect of a company is to discuss how you might be able to affect that bottom line positively.
In an effort to entice the executive officers of a large Louisiana Steel Company to give eBilling and analytics a try, an...
•Public School System Installs Call Management Software With Fraud Protection, Finds Two Cases of Phone Fraud
With budget cuts everywhere, especially in government spending, schools are looking for ways to cut costs right and left, especially when they can do so without effecting spending on student-related activities. So, they scour the books looking for possible ways to tighten their belt so they can continue to offer the students the robust educational and extracurricular experience they deserve.
In doing so, a public school system in Indiana was having issues with managing the cost of their phone...
•The Cell Phone Revolution Spurs New IRS Business Requirements
Two decades ago, it was highly unlikely that you would see someone talking on a cellular telephone. Back in those days, most cell phones were “car phones” or so large you had to have a separate bag in which to carry them. Today, you can’t walk down a sidewalk, through an airport or even down a beach without seeing someone on a cell phone or Bluetooth device. My, how times have changed.
Since this cell phone revolution has taken hold of everyday Americans, it’s no wonder that businesses are...
•Green Business Solutions: Making the Most of Paperless Billing
Going green is not just a trend, it is a smart decision that both consumers and businesses benefit from. Ironically, many of the environmentally beneficial solutions are also economically beneficial. E-billing is a prime example of a business solution that works to save money and the environment.
It can cost hundreds of dollars to mail out invoices, receipts, and other bills to your clients. First you have to pay for the production of this material, and then you have to pay for the...
•Smart Business Decisions: Cut Wasteful Spending With Call Accounting
It doesn’t take an economic recession to desire saving money… but it does help you to open your eyes and wonder where you can cut back on wasteful spending.
An example of cutting back on wasteful spending is ditching old habits of time consuming and expensive delivery of important statements and going for the “greener” option of e-billing and paperless statements.
One of the lesser known ways to cut back on wasteful spending is to have a clearer understanding of where you are putting out the...
•About Call Accounting Systems
While it sounds like a mouthful to say, a call accounting system is actually a breeze to use and in fact very useful for business owners with a need for quality, reliable communication and monitoring of expenses.
Call accounting systems work to track and report expenses and other important information, and then relay this information in easy to understand reports that are tailored specifically to your unique needs. This information can be used to increase productivity, decrease wasteful...
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