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Performance Reviews That Actually Improve Performance



Performance Reviews That Actually Improve Performance
 by: Jan B. King

Employee performance reviews are one of the most dreaded tasks by most managers. It is hard to win here – you can never say enough good things, and one word of criticism is generally the only thing they will remember.

Taking the easy way out and just documenting the positive will cause you a lot of trouble if you ever need to fire the employee.

The only way this ever gets better is with a lot of practice, and a pretty thick skin. Think about it this way: a bit of feedback that no one else has the guts to give a poor performer might turn around their whole career. Deliver the negative – you have to – but make sure the employee knows there are things they can do about it. For more effective performance reviews, prepare at the time of hire by giving all employees copies of the review forms you use in their orientation packet. An employee who knows how she will be reviewed will direct his behavior accordingly from the beginning of his employment and will probably do all she can to be sure he has good reviews.

In fact, an employee should have copies of all survey and review material that he will encounter over the course of his employment. The perception is what you measure is what you care about. Give a description of how often you use each evaluation tool and how. This is particularly important if your company does 360 degree performance reviews. The purpose of reviews is not to trap employees, but to give them the tools to do their best for the company. Accordingly, your review forms should be created very carefully and should cover actions specific to his skills and responsibilities as well as his people skills with peers and subordinates.

I always do reviews in two parts. The first part is for the employee to fill out two weeks ahead of the actual review meeting. It asks questions like these:
  • What could I do to make your work more productive?
  • What equipment or training do you need to do your best work that you don't have?
  • What could the company change (or add or delete) that would help you do your work better?
  • What skills and abilities do you have that you think are underutilized?
  • Any other comments or opinions you would like to express?


I have always found that getting an employee to express their feelings first, not only lets them know that you really are interested in their feedback, it also often results in their letting you know what they think their weaknesses are – meaning you don’t have to be the first to bring these things up.

Most employees really want to do good work. And if you think an employee isn’t really there to do good work, you shouldn’t be reviewing them, you should be letting them go.


About Author Jan B. King :



Jan B. King is the former President & CEO of Merritt Publishing, a top 50 woman-owned and run business in Los Angeles and the author of Business Plans to Game Plans: A Practical System for Turning Strategies into Action (John Wiley & Sons, 2004). She has helped hundreds of businesses with her book and her ebooks, The Do-It-Yourself Business Plan Workbook, and The Do-It-Yourself Game Plan Workbook. See www.janbking.com for more information.
jan@janbking.com


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Other Articles by Jan B. King

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What Your Employees Want You to Know (But You Might Be Afraid to Ask)  by: Jan B. King This is a challenge for every company owner and manager. You have tremendous plans for growth and expect a lot of your employees. But do you know if the company is meeting your best employees’ expectations? Are you providing the type of environment that supports high productivity and high quality? Do you really want to know? If you do, consider creating a Company Performance Review to find out what your...

•Are you in AWE of your Employees
?  by: Jan B. King Employers have become so concerned about seeming “unfair” or worse becoming the victims of lawsuits by unhappy ex-employees that they’ve stopped requiring minimum standards of employees. This can only lead to poor individual and eventually poor company performance. Your best employee performers will resent the fact that you use company money to pay people who aren’t up to standard and will reduce their own level of performance or leave. Take back the power in your...

•Five Steps to Increase the People Power in Your Business
 by: Jan B. King Take some bold steps and help your employees and business partners open up to real change and help them start thinking again to the longer term. Send a message that you are ready to commit to new ways of thinking and that that includes a commitment to the success of your employees in the changing workplace. 1. Reconsider your company vision. A vision statement uses the future to help analyze the present. It must have a message that everyone from the CEO to the...

•The Game Plan the Difference Between Small Business Success and Failure
 by: Jan B. King It is an American dream to own a business. But sadly, according to the U.S. Department of Commerce, only 1 in 5 businesses is still in business 5 years after it opens. A business needs a great business plan, but it doesn’t give management enough information to have a successful, profitable business. You dramatically increase your chance of success with a game plan. According to a PriceWaterhouseCoopers survey, over half of the fastest growing firms not only have business...

•10 Critical Questions to Ask Before Hiring a Consultant
 by: Jan B. King Talk to as many consultants as you can before hiring one. Even if you have one person or firm in mind, interview at least a few others as a sort of due diligence. You'll probably find that each interview helps you focus on the issues you're hiring a consult to help resolve. 1. Most consultants focus on two areas: cutting costs and raising revenues. What do you see as the relationship between the two functions? Which do you do better? Cost cutting is the consultant's...

•Gracefully Accepting Feedback a Key Employment Skill
 by: Jan B. King With the long-term trend of protecting employees' individual self esteem added to an overriding concern over expensive employee lawsuits, accountability is more a buzzword than a way of life at most companies. This is a state of mind that has existed since the 1960s, so the average employee has never received real quality negative feedback -- the kind of feedback that might help startle him or her out of career-dashing behavior and toward a more lucrative and successful...

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